Alcatraz Island · Community

Alcatraz Island questions, answered

Ask about tickets, tours, opening hours, what to see, or anything else you need to plan your visit. Get answers from travellers who have visited Alcatraz Island and locals who know it well.

Plan your visit

S.E.A.T. tram: who can use it?

Mobility impairment, can manage very short level walks but not the hill to the Cellhouse. Is the S.E.A.T. tram specifically for visitors with mobility impairments, and does it run dock-to-Cellhouse and back?

lena_w·asked 1 answer50 views
Tickets & tours

Family Pack - can I book it online?

Two adults, two kids. I found the Family Pack but not in the normal online checkout. Is that because it is phone/ticket-booth only, not an online product?

fourofus·asked 2 answers51 views
Tickets & tours

Ticket Assurance worth 10% if plans are shaky?

Plans may change. Standard ticket lets me cancel/reschedule up to 72h before. Assurance costs 10% and moves that to 24h, right? just checking I am paying only for that extra flexibility

frugalfern·asked 1 answer61 views
Plan your visit

Behind the Scenes + mobility needs

Considering Behind the Scenes, but we need the accessible tram. I saw a note that the tram only lines up with one departure time in summer/winter and needs advance notice. Can somebody confirm before I buy the wrong slot?

lena_w·asked 2 answers63 views
What to see

Day Tour includes the Cellhouse audio, right?

Basic question because I keep seeing the audio tour sold as if it is its own thing. If I buy the standard Day Tour, is “Doing Time” in the Cellhouse already included?

chidi_o·asked 1 answer1,155 views